.feedback-form[hidden],.feedback-mine[hidden]{display:none!important}
.feedback-modal-open .feedback-fab{opacity:0!important;visibility:hidden!important;pointer-events:none!important}
.official-account-fab{position:fixed;right:24px;bottom:24px;z-index:760;min-height:46px;padding:0 17px;border:1px solid rgba(174,91,66,.22);border-radius:999px;background:linear-gradient(145deg,#8f6a59,#714d40);color:#fff;box-shadow:0 12px 30px rgba(80,49,39,.22);font:700 14px/1 inherit;cursor:pointer}.feedback-fab--with-official{bottom:82px}.refund-fab--with-official{bottom:140px!important}.official-account-fab[hidden],.official-account-modal[hidden]{display:none}.official-account-modal{position:fixed;inset:0;z-index:1250;display:grid;place-items:center;padding:20px}.official-account-modal__backdrop{position:absolute;inset:0;border:0;background:rgba(35,27,24,.55);backdrop-filter:blur(5px)}.official-account-panel{position:relative;display:grid;place-items:center;width:min(420px,88vw);max-height:82vh;padding:18px;border-radius:22px;background:#fff;box-shadow:0 28px 80px rgba(35,20,16,.32);animation:feedbackIn .2s ease-out}.official-account-panel img{display:block;max-width:100%;max-height:72vh;object-fit:contain;border-radius:14px}.official-account-close{position:absolute;right:10px;top:10px;z-index:2;width:34px;height:34px;border:0;border-radius:50%;background:rgba(25,20,18,.72);color:#fff;font-size:25px;line-height:32px;cursor:pointer}
.feedback-fab{z-index:60!important}.feedback-modal{z-index:90!important}html.bot-modal-lock .feedback-fab,body.bot-modal-lock .feedback-fab{opacity:0!important;visibility:hidden!important;pointer-events:none!important}
.feedback-fab{position:fixed;right:24px;bottom:24px;z-index:760;display:inline-flex;align-items:center;gap:8px;min-height:46px;padding:0 17px;border:1px solid rgba(174,91,66,.22);border-radius:999px;background:linear-gradient(145deg,#b86e58,#9f5546);color:#fff;box-shadow:0 12px 30px rgba(114,60,45,.24);font:700 14px/1 inherit;cursor:pointer;transition:transform .18s ease,box-shadow .18s ease}.feedback-fab:hover{transform:translateY(-2px);box-shadow:0 16px 34px rgba(114,60,45,.3)}.feedback-fab:active{transform:translateY(0) scale(.98)}.feedback-modal[hidden]{display:none}.feedback-modal{position:fixed;inset:0;z-index:1200;display:grid;place-items:center;padding:18px}.feedback-modal__backdrop{position:absolute;inset:0;border:0;background:rgba(53,38,33,.46);backdrop-filter:blur(5px)}.feedback-panel{position:relative;width:min(540px,100%);max-height:min(84vh,760px);overflow:hidden;border:1px solid rgba(177,104,79,.18);border-radius:24px;background:linear-gradient(160deg,#fffefd,#fff8f4);box-shadow:0 28px 80px rgba(67,41,34,.26);display:flex;flex-direction:column;animation:feedbackIn .2s ease-out}@keyframes feedbackIn{from{opacity:0;transform:translateY(12px) scale(.98)}to{opacity:1;transform:none}}.feedback-panel__header{display:flex;align-items:flex-start;justify-content:space-between;gap:14px;padding:20px 20px 15px;border-bottom:1px solid rgba(177,104,79,.12)}.feedback-panel__eyebrow{display:block;color:#a06655;font-size:11px;font-weight:700;letter-spacing:.08em;margin-bottom:4px}.feedback-panel__header h2{margin:0;color:#352b28;font-size:21px}.feedback-panel__header-actions{display:flex;align-items:center;gap:8px}.feedback-panel__mine,.feedback-reload{border:0;background:#f4e8e2;color:#915443;border-radius:999px;padding:8px 11px;font-size:12px;font-weight:700;cursor:pointer}.feedback-panel__close{width:34px;height:34px;display:grid;place-items:center;border:0;border-radius:50%;background:#f6efeb;color:#6f5148;cursor:pointer}.feedback-panel__body{overflow:auto;padding:18px 20px 22px}.feedback-form{display:flex;flex-direction:column;gap:16px}.feedback-field{display:flex;flex-direction:column;gap:8px;color:#493b37;font-size:13px;font-weight:700}.feedback-field small{color:#a69a95;font-weight:500}.feedback-field select,.feedback-field textarea,.feedback-field input{width:100%;box-sizing:border-box;border:1px solid #e8d8d1;border-radius:14px;background:#fff;color:#342b28;font:500 14px/1.55 inherit;outline:0;transition:border-color .18s,box-shadow .18s}.feedback-field select,.feedback-field input{height:46px;padding:0 13px}.feedback-field textarea{min-height:150px;padding:12px 13px;resize:vertical}.feedback-field select:focus,.feedback-field textarea:focus,.feedback-field input:focus{border-color:#bd7b67;box-shadow:0 0 0 3px rgba(189,123,103,.12)}.feedback-field__assist{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;color:#9b918d;font-size:11px;font-weight:500}.feedback-field__assist em{font-style:normal;line-height:1.5}.feedback-field__assist b{white-space:nowrap;color:#9d776c}.feedback-submit{height:48px;border:0;border-radius:14px;background:linear-gradient(135deg,#b66a54,#984b3e);color:#fff;font-size:15px;font-weight:800;cursor:pointer;box-shadow:0 10px 22px rgba(153,76,62,.2)}.feedback-submit:disabled{opacity:.6;cursor:not-allowed}.feedback-form__message{min-height:0;font-size:12px;color:#a45140}.feedback-form__message.is-ok{color:#2c8a63}.feedback-mine__head{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;margin-bottom:14px}.feedback-mine__head h3{margin:0 0 4px;font-size:17px;color:#3d302c}.feedback-mine__head p{margin:0;color:#9b8d87;font-size:12px}.feedback-mine__list{display:flex;flex-direction:column;gap:11px}.feedback-card{padding:14px;border:1px solid #eadcd6;border-radius:16px;background:#fff}.feedback-card__top{display:flex;justify-content:space-between;gap:10px;align-items:center;margin-bottom:9px}.feedback-card__type{font-size:13px;font-weight:800;color:#6a463d}.feedback-card__status{padding:4px 8px;border-radius:999px;background:#fff0dc;color:#a56520;font-size:11px;font-weight:700}.feedback-card__status.is-processing{background:#e8f1ff;color:#416ca8}.feedback-card__status.is-resolved{background:#e7f6ef;color:#277a57}.feedback-card__status.is-closed{background:#eee;color:#777}.feedback-card__desc{margin:0;color:#423733;font-size:13px;line-height:1.65;white-space:pre-wrap;word-break:break-word}.feedback-card__meta{margin-top:9px;color:#aaa09c;font-size:11px}.feedback-card__reply{margin-top:10px;padding:10px 11px;border-radius:12px;background:#faf2ee;color:#5f453d;font-size:12px;line-height:1.6;white-space:pre-wrap}.feedback-empty{text-align:center;padding:38px 10px;color:#aaa09c;font-size:13px}.feedback-modal-open{overflow:hidden!important}
@media(max-width:768px){.official-account-fab{right:14px;bottom:calc(76px + env(safe-area-inset-bottom));min-height:42px;padding:0 14px;font-size:13px}.feedback-fab--with-official{bottom:calc(126px + env(safe-area-inset-bottom))}.refund-fab--with-official{bottom:calc(176px + env(safe-area-inset-bottom))!important}.feedback-fab{right:14px;bottom:calc(76px + env(safe-area-inset-bottom));min-height:42px;padding:0 14px;font-size:13px}.feedback-modal{align-items:end;padding:0}.feedback-panel{width:100%;max-height:88vh;border-radius:24px 24px 0 0}.feedback-panel__header{padding:17px 16px 13px}.feedback-panel__body{padding:16px 16px calc(18px + env(safe-area-inset-bottom))}.feedback-panel__mine{padding:7px 9px}.feedback-field textarea{min-height:132px}}
.refund-fab{bottom:82px;background:linear-gradient(145deg,#d48a56,#b9663e)}.refund-notice{padding:13px 14px;border:1px solid #f2d8c2;border-radius:14px;background:linear-gradient(135deg,#fff8f1,#fff1e4);color:#8c5635;font-size:12px;line-height:1.65}.refund-upload{display:grid;grid-template-columns:46px 1fr auto;align-items:center;gap:12px;min-height:72px;padding:12px 14px;border:1px dashed #dfb69c;border-radius:16px;background:#fffaf7;color:#543c34;cursor:pointer;transition:.18s}.refund-upload:hover{border-color:#bd7857;background:#fff6f0}.refund-upload input{position:absolute;width:1px;height:1px;opacity:0;pointer-events:none}.refund-upload__icon{display:grid;place-items:center;width:44px;height:44px;border-radius:13px;background:linear-gradient(145deg,#f4d3bf,#edb792);color:#9a5437;font-size:25px;font-weight:300}.refund-upload b{display:block;font-size:14px}.refund-upload b small{color:#aa958b;font-size:11px}.refund-upload em{display:block;margin-top:5px;color:#a18f87;font-size:11px;font-style:normal;word-break:break-all}.refund-upload img{width:48px;height:48px;object-fit:cover;border-radius:11px;border:1px solid #ead7cd}.refund-card__files{display:flex;gap:8px;flex-wrap:wrap;margin-top:9px}.refund-card__files span{padding:4px 8px;border-radius:999px;background:#f4e8e2;color:#915443;font-size:11px}@media(max-width:768px){.refund-fab{bottom:calc(126px + env(safe-area-inset-bottom))}.refund-upload{min-height:68px;padding:11px 12px}}
.feedback-fab.feedback-fab--with-official{bottom:82px}
.feedback-fab.official-account-fab{width:118px;justify-content:center;padding-left:10px;padding-right:10px}
@media(max-width:768px){.feedback-fab.feedback-fab--with-official{bottom:calc(126px + env(safe-area-inset-bottom))}}
@media(max-width:768px){.feedback-fab.official-account-fab{width:112px}}
.feedback-fab.official-account-fab{text-decoration:none}